GenAI Wellness Bot

Our client is a healthcare provider focusing on teen mental health and wellness. They were facing two major challenges:​

1. Finding a way to address escalating teenage mental health issues, particularly depression and self-harm, by providing a confidential and accessible platform for emotional support.​

2. Teens struggled to find suitable outlets to express concerns, leading to isolation and a lack of appropriate emotional channels.​

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• Vitrin9 helped develop an AI-based assistant that uses Large Language Models (LLM) for empathetic and context-aware interactions, creating a secure space for users to express worries and contextualizing emotional driven GenAI support.

• Methods were implemented for context awareness to ensure highly relevant responses, avoiding inappropriate or off-topic replies and guaranteeing meaningful and supportive interactions.​

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• Real-time Support and Intervention: the solution serves as a responsive listener, offering valuable insights and coping mechanisms in real-time, preventing issues like self-harm and depression.​
• Positive Impact: the GenAI-driven features played a pivotal role in preventing mental health challenges among teenage users, promoting emotional well-being, reducing stigma, fostering positive user experiences, and increasing community engagement within the app.